Before Payment
An order can be abandoned or cancelled before payment by closing the Telegram bot flow or not completing the payment.
After Payment but Before Delivery
If payment succeeds but delivery has not started, contact @dragonorarmyff or businessdragonorarmy@gmail.com immediately with the order ID and payment reference. Cancellation will be checked based on payment status and delivery status.
After Activation or Redemption
After a digital product has been delivered, activated, redeemed, downloaded, issued, or used, cancellation is generally not available except where required by applicable law or where a verified merchant-side technical issue prevents delivery.
Incorrect Product or Plan
If the wrong product or validity was selected, contact support promptly. Support can check whether correction is possible before delivery starts.
Support Records
Cancellation decisions may be recorded with the order ID, payment reference, delivery status, customer contact, and support notes.