Refund Cases
A refund may be considered for duplicate payments, successful payments where the product is not delivered because of a verified merchant-side technical issue, or orders where the purchased product cannot be supplied and the customer does not accept an alternative.
Information Required
Refund requests must include the order ID, payment reference, purchase date, product name, selected validity, amount paid, Telegram username or user ID, and customer contact information.
Original Payment Source
Approved refunds should normally be returned to the original payment source, subject to payment-processor and banking rules.
Delivered Digital Products
Products that have already been successfully delivered, activated, redeemed, downloaded, issued, or used may be non-refundable except where required by applicable law.
Request Handling
Refund requests are checked after the customer provides complete order and payment details. Final timelines may depend on support checks, payment processing, and banking settlement rules.
How to Request
Send refund requests to businessdragonorarmy@gmail.com or @dragonorarmyff. Do not share sensitive payment credentials in chat or email.